Enterprise mobile application
Enterprise mobile application – for Delivery Management
Backbone of a logistics, courier, shipping, e-commerce like delivery focused companies, the important part the “The Last Mile” is delivery. All the result and customer satisfaction is based on how effectively you are managing deliveries. 1/3 rd of the total cost is for the delivery managing, and in online business this is point of contact between supplier and consumer. 85% of their customer is dissatisfied with their phone experience.
Back ProductsDisadvantages of Normal System
Lack of TransparencyUnsatisfactory Customer Experience
Ineffective Technology Application
High response time to customer vagaries
No control on delivery boys by office staff.
TSS Smart’s Enterprise Mobility Application is best solution for the delivery management and tracking of E-Commerce and courier deliveries. It have lots of advantages over the tradition delivery arrangement like
It will eliminate the need to manually plan, schedule, tally cash and report the day’s work, so increases the number of deliveries per day.Accurate report and data for analytics allowing smoother and smarter operations.
Real time information about the field executive to the manager at any point in the day
Customer Satisfaction-Track their orders, minimum calling from their end.
Real time notification of customer requests
Immediate customer feedback at Point of Delivery reducing the need to reach out repeatedly to the consumer
Issues can be addressed in the backend real time to provide a faster solution to the end consumer
Features
Map View to see current location of executivesDispatch jobs to mobile workforce
Live updates of job progress
Proof of delivery send back to online system
Better control on the executives
Accurate & timely information for better planning
Complete route map of a day of the delivery executives
Calls and SMS logs
Cash collection and delivery sheet generation
API integration for third party application